I.T. Support Engineer

The I.T. Support Engineer is the first line of IT support for Elliott Group’s offices and construction sites across Ireland and the UK. The role supports users, devices and core business systems, and carries out the day-to-day IT and information security controls that underpin our ISO 27001-certified Information Security Management System (ISMS).

Location: Office-based at our head office in Cavan, with regular travel to offices and construction sites across Ireland and occasional travel to UK sites. Occasional out-of-hours work (e.g. planned maintenance or urgent incidents) may be required.

• Act as the first point of contact for IT support, logging, prioritising and resolving tickets in our I.T. Ticketing System within agreed service levels, and escalating where required.
• Provide remote and on-site support to users at head office, regional offices and construction sites.
• Build, enrol and deploy devices through Intune/Autopilot to company standards and keep the IT asset register accurate from issue through to return and secure disposal.
• Install and configure approved software on a per-user basis, in line with role-based access and licensing requirements.
• Support and maintain office and site networks, including the standardised wireless network, and mobilise and demobilise IT at construction sites (connectivity, printers and mobile devices).
• Deploy operating system and application patches and scripts, and report on patch compliance.
• Provide training to users on new software and computer equipment, and support security awareness initiatives (e.g. phishing campaigns).
• Organise and schedule upgrades on user devices without disrupting workflow.
• Carry out Joiner, Mover and Leaver tasks, maintaining user accounts, licences and permissions across Microsoft 365, Entra ID, Procore, COINS, HammerTech, Autodesk Construction Cloud and Sustain IQ, including timely removal of access for leavers.
• Maintain printer and scanner functionality and liaise with vendors for any further troubleshooting.
• Manage vendor accounts, including telecoms and print, keeping supplier contacts, contracts and account records up to date.
• Identify recurring issues and improvement opportunities, and feed these to the IT Manager and Business Analyst.
• Support identity and access security for users, including MFA, FIDO2 security keys and Conditional Access issues.
• Support Microsoft Teams Rooms meeting room equipment.
• Monitor backup jobs and carry out periodic restore tests.
• Document procedures and fixes in the knowledge base so that IT knowledge is shared across the team and not held by a single person.

• Full driver’s licence required.
• At least 2 years’ experience in a Help Desk or IT Support role.
• Excellent problem solving, organisational, and customer service skills.
• Experience supporting Windows 11, Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Hands-on experience with Entra ID, Active Directory and Intune (device enrolment, compliance and app deployment).
• Sound understanding of computer hardware, operating systems and networks.
• Good working knowledge of information security and data protection (GDPR) principles, including MFA and phishing awareness.
• Excellent documentation skills for problem resolutions, procedures and knowledge base articles.

Desirable:

• Relevant certification, e.g. CompTIA A+ or Network+, Microsoft MD-102 (Endpoint Administrator), MS-900 or AZ-900.
• Experience with RMM/PSA tools (ideally SuperOps) and PowerShell scripting.
• Experience supporting a construction or multi-site organisation, or construction software such as Procore or COINS.
• Awareness of ISO 27001 or experience working within a certified management system.

Apply today

If you would like a full job description for this position or would like to apply for this opportunity, you can send your CV by selecting ‘Apply Now’ or you are welcome to contact us directly.